Frequently asked questions
Who is KinderSpell®
KinderSpell® is manufactuerer and wholesaler of play furniture and educational toys for use in child care institutions, primary schools, therapy centres, public play corners, waiting rooms and indoor play centres. We are active in no less than 12 European countries and are worldwide owner of the famous JunkTrunk® brand name: the unique range of furniture for children with patented storage system.
Our offices are located in The Netherlands and since many years we are an official member of Trust Ecommerce Europe and are accredited for carrying its official trustmark label. This guarantees that you can safely purchase on all of our websites.
Is this website also intended for private consumers?
Everybody is very much welcome on our website! Consumers should be aware, however, that all prices quoted are excluding VAT. As soon as you will add a product to your shopping cart, you will observe that automatically the belonging VAT is added to the total. Companies and institutions which hold a VAT-number can file for a refund of the paid VAT with their next tax declaration. Obviously consumers cannot.
What freight charges do I pay?
Delivery costs depend entirely on the weight of the shipment and the country you reside in. The ordering system automatically calculates this based on the weight and size of each item ordered so you never pay too much for delivery. If you add an item to your shopping basket and go to the checkout, you will immediately see a message on the right saying ‘calculate shipping costs’. If you enter your postal code there, you will immediately see the amount that will be charged for freight.
Can you deliver us on invoice?
All existing business customers and institutions are automatically delivered on invoice (payment condition: 30 days net). If you are a new customer, we can under certain conditions supply you also on invoice provided your company holds a valid VAT number or your institution is officially registered. In case you would like to be delivered on invoice, please choose for "payment by bank transfer" during the ordering process. Should your company or institution fail our liquidity test, then we will inform you accordingly and ask you kindly to settle payment first.
Consumers are always delivered after payment has been received. You can choose to pay by Visa, MasterCard, American Express, ApplePay, GooglePay, PayPal, Maestro or bank transfer (=pre-payment).
Can you supply us with Cash-on-Delivery?
Unfortunately, since this year it is no longer possible for us to supply you by cash on delivery. The reason for this is that most carriers no longer offer this option due to the dangers of cash money.
What are my rights in terms of warranty and buyer protection?
For all articles we supply, the official warranty period of 1 year is applicable. However, also after this period we commit ourselves to find mutually an adequate solution should quality problems unexpectedly arise. Furthermore, we have committed ourselves to the rules and rulings of the European Home Shopping Act which stipulates that you always have the right to withdraw your order within 14 days after purchase. And this without any reason or explanation. Also you have the possibility to exchange an article in case it deviates in terms of colour, shape, size or specifications. All your rights can be read on the Home Shopping Distance Selling site.
